Responsibilities:
The IT Manager for the Cargo Solutions Segment in Europe is primarily responsible for driving day-to-day work for the IT team and supporting key business stakeholders, aligning IT services and solutions with business needs and objectives, and facilitating the delivery of IT projects and initiatives.
Strategic
- Engage with operating company leadership in the Cargo Solutions Segment in Europe, with the goal of understanding their business needs, cohesively documenting requirements and facilitating recommendations or enhancements.
- Execute a strategy for development of new technologies.
- Research, review, and analyse the effectiveness and efficiency of existing requirements-gathering processes, and enhance these processes.
- Design and maintain a framework which guides all information systems integration and development, and a methodology which provides effective and responsible information management practices.
Tactical/Executional
- Lead the development of IT business system architecture and drive implementations of different / selected business applications.
- Lead the IT team consisting of Helpdesk and Network Specialists, Solutions Architects, Integrations Engineers, Process Improvement specialists, SAP Specialists.
- Provide IT technical guidance to Operations and Project departments to deliver IT Systems solutions fully aligned with business and operational needs.
- Provide support and solutions for the integration of individual systems.
- Provide regular and appropriate communication to stakeholders.
- Provide support and training to end-users in the identification and resolution of application related issues as well as proper configuration / use of the applications.
- Drive change management process along with the implementation of projects - assess solutions and communicate needs, objectives, and capabilities of each and support the evaluation and prioritization. Proactively identify and resolve issues and problems that create adverse impact on projects.